Refund & Cancellation Policy

1. Overview

At mymdesk, we strive to provide a transparent and seamless platform connecting influencers and companies across Facebook, Instagram, and YouTube. This Refund & Cancellation Policy outlines the rules and guidelines regarding platform membership fees, campaign transactions, and subscription services.

2. Platform Registration & Membership Fees

Upon registering on mymdesk, creators and brands may pay an account activation or membership fee (standard fee ₹5,000, subject to active promotional code discounts).

• Non-Refundable Policy: Once account activation or payment checkout is successfully completed and access is granted to the mymdesk directory and features, membership and registration fees are generally non-refundable.

3. Duplicate Charges & Payment Errors

In the event of a technical issue leading to a duplicate charge, failed transaction where funds were debited, or system processing error:

• Please report the issue to our support team within 7 days of the transaction.
• Upon verification, eligible excess debits or duplicate payments will be refunded to the original payment source within 5 to 7 business days.

4. Campaign Proposal Disputes

For commercial proposal agreements between companies and content creators, payments are tied to agreed campaign milestones and deliverables. If a campaign or proposal cannot be fulfilled due to breach of terms or unperformed obligations:

• Both parties may submit a dispute request through our support center.
• mymdesk moderators will evaluate campaign communications and proof of delivery to determine fair resolution or potential payout adjustments.

5. Contacting Support

If you have questions regarding payments, receipts, or refund requests, please reach out via our Contact Us page or email us at support@mymdesk.com.